Returns Policy of Premium one backdrops
At Premium One Backdrops, we value our customers and strive to provide the highest level of service and quality products. We understand that sometimes returns are necessary, and we are here to assist you with any concerns you may have.
Return Window:
You may return eligible items within 7 days from the date you received your order (please note prior authorization must be received from our customer service team)
Eligible items are items that are defective, or incorrect due to a printing error. We want to ensure that you receive the correct product and in good condition.
Return Process:
If you believe you have received a defective, damaged or incorrect item, please contact our Customer Service team within 7 days of receiving your order.
Please use email: Order@premiumonebackdrops.com.
Before requesting a reprint or refund, please provide us with clear photos or a detailed description of the problem to help us evaluate the issue and find the best solution.
Once we review and approve your request, we will provide you with instructions on how to proceed.
Please send all returns to: 881 Main St. Pawtucket, RI 02860
Return Options:
Depending on the nature of the problem, we may offer one of the following options:
Replacement: We will send you a new, corrected item at no charge.
Refund: If a replacement is not possible, we will refund the price of the defective or damaged item, including any shipping costs paid.
Standard Turnaround Time:
Our standard turnaround time for orders is 3-7 business days. Please keep this in mind when requesting a return, as we need time to process and resolve issues in a timely manner.
Expedited Orders:
If you place an expedited order with us, please be aware that additional fees may apply. These fees cover the costs of prioritizing your order to meet your requested deadline. However, if there are any issues with an expedited order, we will still process and provide a resolution in a timely manner.
Packaging and Shipping:
When returning an item, please ensure it is packaged securely to prevent further damage during shipping.
We recommend using a reliable shipping method that provides tracking information to ensure the safe return of your merchandise. Please note that unless the return is due to an error on our part, return shipping costs are the responsibility of the customer.
Our dedicated customer service team is here to assist you throughout the return process. For assistance with returns, please contact Order@premiumonebackdrops.com or call (774) 478-6704. We appreciate your understanding and cooperation, and we will work together to resolve any issues and ensure your satisfaction.